Just like in football, speed kills in the attendant console world.

We often hear from customers about how much faster our attendant console is than what they used previously. It doesn't seem to matter if they are comparing the legacy Cisco attendant console to Bridge Operator Console, CUEAC, CUBAC, or Arc to Bridge Operator Console, or the Lync Attendant 2010 to Bridge Lync Operator Console. The theme remains the same, making a program that can do the same tasks better, faster, cheaper, is a winning formula for success.




For fun we decided to do the math, after all that's what any group of software engineers is going to do when trying to quantify the time / cost savings. For our test we decided to use Microsoft Lync Attendant versus Bridge Lync Operator Console. Each operator would take 100 calls on each and transfer each call to the same person, making all the searches and transfer apples to apples. We decided to use a right click blind transfer in both programs, although BLOC has 3 or 4 faster ways to do it.

Here is what we would see in each.










Summary

The test, 100 phones calls, search for Derek Riser, right click blind transfer.

The Results

Microsoft Lync Attendant Console completed this task from end to end in 8.13 seconds per call on average.

Bridge Lync Operator Console completed this task from end to end in 2.69 seconds per call on average.




So what. Both products can handle and move a call in less than 10 seconds right? Let's assume a standard operator handles 100 calls per day. If that is the case BLOC saves your 544 seconds a day at your job. Again, not a big deal when looking a single day, it's not even 10 minutes. The rub comes when we look at a longer timeline.

The Savings

1 Day - 544 seconds.

1 Month (24 business days) - 13,056 Seconds.

1 Year (24 business days x 12) - 156,672 Seconds. or 43.52 hours.




Running the numbers we see using BLOC gained us an entire work week worth of productivity and change for each year we use it. It doesn't take much brain power to figure out that we can actually save money by investing in a commercial product to replace a free product.

Let us know your thoughts, and as always you can check out our AC offerings at bridgeoc.com




Doug Routledge, C# Lync, SQL, Exchange, UC Developer