Today I am going to discuss the various different types of transfers we have incorporated into our Bridge Lync Operator Console, and attendant console solution designed for Lync operators and receptionists.
Blind Transfer
A blind transfer moves a call immediately from you to the target user. It doesn't allow you to talk to the target first, and once in motion has no real way of coming back, it's under the control of the system call routing.
Supervised/Attended Transfer
A supervised transfer works in 2 steps. The first step puts the call on hold, and makes a 2nd call to the transfer target. At this point you may discuss the call with the target. The final step will either complete the transfer between the 2 parties and allow the user to drop, or drop the 2nd call and return to the first, in the event the transfer target was unwilling or unable to take the call.
Transfer to Voice-mail
At times it is preferred to send a caller directly to someones voice-mail without ringing them first, this type of transfer does exactly that.
Transfer to Mobile
With ties to Active Directly Lync makes it easy to transfer a call directly to someone's mobile phone, which is great for mobile workers.
Safe Transfer
One of the cooler smart transfer types in Lync, is called a Safe Transfer. This is nice if you want a call to either be answered by the transfer target, or return to you, and nothing else. A safe transfer will do just that, it won't go to voice-mail, it won't follow a call forward, it's only going to transfer if the person answers.
As a mentioned in the onset Lync has many ways to expand this too, with it's conference ability, but that is a subject for another time.
Doug Routledge, C# Lync, SQL, Exchange, UC Developer
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