Bridge Web Dashboard Beta Signup
The Response Group Wallboard is one of the free pages. It's formatted for 1920x1080 and should run in any modern web browser, so projectors and mobile devices are not excluded from the fun. It has gone through several changes, and probably has a couple more surprises in it before the official launch date. Here is what it currently looks like.
As you can see it is broken in 7 distinct sections.
Section 1. Real-Time Call Data
This section shows you the active number of calls waiting for the selected response group, as well as the total received, and total abandoned. It also shows a gauge of abandoned calls from you selected acceptable abandon rate.
Section 2. Current Agents
Section 3. Calls Per Day Over the Last Week
Section 4. Answered calls by Agents
This section gives you a graphical view of percentage of calls each of the response group agents has answered. You can toggle them by clicking on there square in the legend to the right.
Section 5. Map of Answered and Abandoned Calls.
This section shows you a geographical map of where your answered (green) and abandoned (red) calls have come from during the selected time-frame. You can hover over any marker for more details. Please note our demo bots have made calls from numbers that don't exist so our map doesn't match up exactly.
Section 6. Call Per Hour Today
Much like the call per day graph, this graph gives you a quick glance as to whether call volume is trending up or down on an hourly basis today. It's a great tool for a quick look at when you can start sending people home.
Section 7. Calls Per Hour Per Day (Last Week)
Yeah that name is seriously confusing, I know. What this really is, is simply a way to see what this hour and the next hour had for call volume at the same time, last week. So if I need to figure out how many people to have show up at 9 on Saturday I can see how many calls we had last week at 9 on Saturday. This is simply another tool at a glance that give managers a glimpse into trends.
So this will conclude the breakdown of 1 of the 36 pages available in BWD. I would encourage you to sign up the beta, submit us ideas for new or existing reports, and be part of growing and developing this tool for the Skype for Business community.
Doug Routledge, C# Lync, Skype for Business, SQL, Exchange, UC Developer BridgeOC
Twitter - @droutledge @ndbridge