Bridge Communications

Wednesday, July 24, 2013

Bridge Communications Launches Bridge Operator Console Version 3

Press Release - Bridge Operator Console 3 Launched

Bridge Communications Launches Bridge Operator Console Version 3  
Fargo, ND – 7, 24, 2013 – Bridge Communications today announced that its Bridge Operator Console Version 3 is officially available to all customers.

Bridge Operator Console for Windows is designed to be a replacement for the Cisco Attendant Console auto attendant product available in Call Manager versions 7.x and below.   It allows for full presence from the phone system, Microsoft Exchange Server calendars (with optional Exchange Connector), Microsoft Lync (with free Lync Connector), and Cisco Jabber / CUPS. 
By combining all of your companies status information into a single source, the operators can make spit second call decisions.  Bridge Operator Console offers full call control function, like transfer, supervised transfer, parking, hold, resume, call, redirect, voicemail transfer, etc.  BOC also includes the capability to send text messages or voice pages directly to Cisco IP desk phones.  A unique feature that leverages the power of the phones is Park For.  Park For allows the user to park a call for someone, and have that person's phone notify them of the call, removing the needs for a page, or second call.
Version 3 is a major step forward.  It takes advantages of the latest Microsoft technologies leading to huge gains in both graphics and network performance.  Version 3 is a complete rewrite, analyzing every process, and making each piece more efficient.  In the end we believe the program is now faster, easier to use, easier to install, and easier to update.

 What's New in Version 3?
The Ribbon - BOC 3 makes use of the Windows ribbon control familiar to MS Office users.  The ribbon will scale and shape itself to fit any size display nicely.  The ribbon can also be minimized and only display when the user clicks on one of it's menu items.
The UI - BOC 3 takes advantage of a latest technology in it's new UI.  In version 3, many of the drawing operations are offloaded to your video card's GPU using DirectX technology, making the program perform the same whether have 10 extensions on the screen, or 1000.  BOC 3 also make use of many new controls giving it a very beautiful, fluid, and modern look.  You can customize the color, font, font size, and corporate logo making BOC 3 look like it's part of your organization.
Expanded Park Information  - Users of BOC 3 will have access to more information about parked calls.  The data now includes; the park position, an optional photo of the caller, the caller number, caller name, when it is going to timeout, how long the call has been in the system, a photo of who it is parked for along with their extension and name, and who parked the call.
Keyboard shortcuts -  The keyboard shortcuts have been reworked in BOC 3.  The F keys have been replaced with a number pad centric set of operations, making it easier to run the entire program without a mouse.
Drag and Drop - Drag and drop has received some upgrades in BOC 3.  The user's can now drag and drop from the hud, or by grabbing an individual call.  Once the call is dropped, the users is presented with the full array of call control options, and an option to use that choice as the default going forward.  Users can also drop calls in more locations, including the parking lot, extensions list, my address book, the global address book, and the location objects.
Double Click - Double click has also received similar upgrades to drag and drop, presenting the user with all the call control choices available when they double click an object.
Easier Setup - BOC 3 has revamped the settings screen to an essential page, and 2 optional pages.  All you need to get the program up and running and the 3 settings on the essential page.  Most of the settings take effect now instantly as well, so you rarely need to exit the program to apply changes.
Languages - BOC 3 has been upgraded from 3 languages to 11.
Personal Notes - In addition to shared user notes in the extensions list, users now have the option to store personal notes as well, visible only to them.
Context aware menus - BOC 3 has smart buttons and menus, that automatically disable themselves when they aren't applicable, and enable themselves when they are, making almost impossible to click the wrong thing.
Direct support for 3rd Party - You can now email, chat with Lync, or chat with Jabber right from BOC 3, meaning you can accomplish most collaborative tasks without having to change to another program.
Speed - BOC 3 is fast!  The combination of the new graphics engine, expanded power of .NET 4.5, and a completely rewritten call query engine, BOC 3 will deliver call status, in most cases ahead of your phone, making it even easier to handle calls.

About Bridge Communications:
 Bridge Communications was founded in early 2006.  Initially Bridge Communications was a hardware vendor, specializing in servers, SANs, networking, and telecommunications.  In 2007 after looking, with no success,  for an attendant console program that would meet our needs, we decided to develop our own.  In 2008 we were approached by several companies who weren't thrilled with the offerings available for CUCM, and asked if we could create a similar product on that platform.  In 2009 Bridge Communications joined the Cisco Developer Network, and began to develop an attendant console replacement for the Cisco legacy Attendant Console program, which was then scheduled to be terminated.  By that summer, working closely with CUCM users we deployed our first version in a live production environment.  Since then Bridge Communications has developed a network of the best unified communications resellers around the world.  Together we have helped thousands of businesses solve problems together, and streamline how they handle calls.  The Bridge Operator Console is in use all over the globe by some of the largest corporations in the world.   Our philosophy is simple.  We listen to our resellers and customers, and develop solutions that exceed their needs.  We keep everything simple, from our pricing, to getting a live human on the phone in a matter of minutes when you need help. 

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