Bridge Communications

Saturday, June 16, 2018

Introduction to Microsoft Teams messaging extensions

In this podcast below I walk through how to create your own messaging extension for Microsoft Teams.  In this Example I create a new Gif extension that you can more easily control the ratings on.

Sample Manifest

Sample Node.js Application

Doug Routledge

Teams, Skype for Business, SQL, Exchange, UC, Full Stack Developer

Doug is the co-found of Bridge Communications, and also leads the development team.

Wednesday, February 28, 2018

New Product: Bridge Cloud Suite for Cisco Unified Communications

February 28, 2018
Fargo, ND.

New Products for Cisco Users.

The Bridge Cloud Suite represents the next generation of apps written for Cisco Unified Communications users.

We are excited to let you know about an exciting new SaaS suite we are launching today. Bridge Communications is continually evolving to support today's technology in an effort to make the modern workplace more productive. Your company is being invited to join us, as a customer of the new Bridge Cloud Suite. Join us today and discover why solution providers around the world look to us as their preferred channel partner for Cisco Unified Communications.
Staying on top of changes in business and technology has become increasingly important, challenging and expensive. Businesses can’t afford to maintain the status quo. With our deep understanding of the Cisco Unified Communications landscape, Bridge Communications is releasing a browser-based Cloud Suite designed to support your business into the future with no up-front investment. We have designed a unique solution based on our long history of delivering the Bridge Operator Console that will make technology your competitive advantage.

You can boost productivity with cloud-based UC tools, and work with full versions of the Bridge Operator Console and other important tools anytime, anywhere, and on virtually any device. Further benefits include low up-front costs, and the flexibility to add users and services as needed.
Whether you want to transition to a cloud environment or extend the value of your existing UC investment, we can help you meet your unique business goals.

Bridge Cloud Suite Components

The Bridge Cloud Suite has applications for all levels of users in your communications topology.
  • Attendant Console
  • Supervisor Reports and Dashboard
  • Cisco Finesse Supervisor Tools
  • More in Development

Wide Range of Devices Supported

The Bridge Cloud Suite supports a wide range of devices. All Products Run in Any Modern Web Browser
  • Windows Desktops, Laptops, and Tablets
  • Apple Desktops, MacBooks, IPads, and IPhones
  • Chromebooks, Android Tablets, Android Smartphones

Bridge Operator Console

Bridge Operator Console is our flagship attendant console for Cisco Unified Communications. Bridge Operator Console is perfect for the modern workplace. It offers full call control, predictive transfer, related people, calendar visibility, phone messaging and paging, and much more. The latest generation, which is part of the Cloud Suite, does not require any installation. It runs in any modern browser, giving the users, and system administrators maximum ease and flexibility.

Bridge Supervisor Reports and Dashboard

Bridge Supervisor Reports and Dashboard is the perfect complement to Bridge Operator Console. It is designed for reception supervisors and provides a live dashboard of availability, as well as live and historical reports. Supervisors can see group reports, and drill down to see data at the user level.

Bridge Cisco Finesse Admin

Bridge Cisco Finesse Admin is designed for contact center supervisors. It combines live reporting, call monitoring, recording, and call control into a simple, mobile friendly interface that can be run in any modern browser. Supervisors have the power to change the status of their team members, and even barge into calls where required.

What Does This Mean for Me?

Answers to Common Questions are Listed Below
  • Is this replacing my traditional desktop client? Not at all, this is just a new option for customers. We will continue to support and update our traditional desktop clients.
  • Is my company data stored in the cloud? All data remains stored in your existing on-premises BOC Tapi Connector Server. Only the app is loaded from the cloud.
  • Is there any performance difference? Yes. We have found the cloud suite apps are both faster, more responsive, and consume far less bandwidth than the traditional desktop clients.
  • Are there new features in this version? In addition to 2 new applications, there are new features in Bridge Operator Console as well. The interface has been retooled to work on any device, integrated with Cisco Finesse, and made easier and more intuitive for new users.
  • Where are the apps hosted? For high availability and global distribution, the apps are stored in Microsoft Azure.
  • When would be the best time to move to the new apps? We recommend beginning the process of trying the new apps 60 days before your traditional client renewal was due. This will insure time for testing and smooth transition, if you decide that the cloud apps are a better solution for your organization.
  • Can I still work with my reseller with the cloud apps? Yes. We are giving our resellers more options with a new program. There are now multiple ways to partner with your reseller in regard to the Bridge Cloud Suite.
Schedule an Interactive Demo Here

Get Started Today!

Customers are invited to try the Cloud Suite products today. If you have version 3 of the Bridge OC Tapi Connector, simply email to get access to license portal, where you can manage your users, enable trial users, and purchase licenses. We recommend testing the application prior to traditional license renewal, which would be an optimal time to switch to the cloud platform. Cloud users are not required to pay annually for BOC Tapi Connectors.
  • No client software to install. Apps run in modern web browser.
  • Supported on thousands of devices
  • Talks to existing Bridge OC Tapi Connector
  • Data remains secure and stored on customer's existing network
  • Apps are built on and hosted in the Microsoft Azure platform
  • Affordable monthly licenses
  • 30 day trial, no long term commitment
Schedule an Interactive Demo Here