First Microsoft Teams Attendant Console - With 1 catch.

For years we have been trying to push Microsoft for APIs that would allow for control of the Microsoft Teams audio stream, ideally outside of the Teams application.  Our efforts to date have been very much in vain.  The truly sad part is, everything else is in place for the most part.  Yes there are quite a few issues with MS graph searches, like the ability to search for string contained in, rather than equals and starts with only, but largely the ability to find users and their current presence exists.  To showcase it, we recently added the functionality to our RingCentral attendant console.  If you have a phone call ring to your RC number, you can now see and transfer via PSTN to your MS Teams users.

Hopefully the ability to now use RingCentral as a hybrid attendant console for RingCental and Microsoft Teams hybrid deployments will push Microsoft toward finishing the APIs needed by 3rd parties, to fill in the many gaps Teams has as a PBX replacement.